Getting a refund from an online travel agency can be quite a challenge. First, these agencies often have complex policies and procedures designed to protect their profits, making it difficult for customers to navigate. Second, communication can be time-consuming and frustrating due to slow response times and the need to discuss issues with multiple representatives. Third, customers often have to deal with different rules and regulations depending on the airlines, hotels, or other services involved. Overall, the lack of transparency and user-friendly processes makes getting a refund from an online travel agency a daunting task.